INFORMATEC VOICE POLLING
(Active opinion polls)
The Informatec Voice Polling software combines the performance of Voice Broadcasting with interactivity with customers.
It is intended for carrying out surveys: after each message is sent, the system waits for a reply from the interviewee. There is no limit to the number of questions per call.
Informatec Voice Polling issues reports and statistics, as well as generating a file with the results.
APPLICATIONS
- Market research companies
- Political parties
- Candidates
Companies that need to be in frequent contact with their customers, service suppliers, sales promoters, etc.
INFORMATEC VOICE BROADCASTING
(Automatic sending of voice messages)
The Informatec Voice Broadcasting software sends automatic voice messages to the telephone numbers in a predefined list.
A different voice message can be sent to each telephone number, or the same message can be sent to them all, whichever is more convenient.
It can be used as a Marketing tool for publicizing products and services; as a collection tool for notifying or registering payments, or for reaching out to a segmented population.
APPLICATIONS
- Political advisors
- Commercial companies (shops, car retailers)
- City Halls, public service companies
- Collection departments
 FURTHER INFORMATION ABOUT INFORMATEC VOICE POLLING / BROADCASTING
The Informatec Voice Polling system brings together, simultaneously and in one equipment, the functions of:
- AUTOMATIC SENDING OF VOICE MESSAGES: using a telephone directory, several telephone calls are made simultaneously. When the call is answered, voice messages are sent. Unanswered numbers are redialed automatically, increasing the chance of the message being transmitted.
- AUTOMATIC TELEPHONE SURVEYS: the system rings several telephone numbers and asks several questions, collecting the answers in databases, which can be read later. The telephone directory holds an unlimited number of target numbers as well as a campaign code for each number, used as a marketing control. The number of times that each number is to be dialed, in the event of unsuccessful calls, can also be configured.
- IMPORT OF TELEPHONE NUMBERS: the text file containing the telephone numbers (and other information) can be manually or automatically imported, at a predefined time. The system removes the DDD code corresponding to the place of installation from the telephone number, in the event that telephone numbers are being imported from mailing lists acquired from third parties (which may contain the DDD codes of local numbers).
- SEGMENTING BY CAMPAIGN: uses a telephone directory, which is segmented by campaign, supplying statistics according to the segmentation, for example, the results of a telephone campaign in the North, South, East and West Zones.
- UNLIMITED NUMBER OF QUESTIONS: the system has no limit to the number of questions that can be asked to the same customer, and the surveys can be different for each respondent.
- MESSAGE RECORDING: the messages to be transmitted can be recorded in several ways:
- via multimedia kit (software which converts WAVE to the format used by the system is included)
- via telephone
- via studio
- EXPORT OF THE RESULTS OF THE CALLS: using a text-type of file which contains information about:
- the final status of each call made: message received, engaged, not answered, answered by a fax machine, or answered by an answering machine
- date and time
- duration
- number of attempted diallings
- campaign code and, as an option, cost.
- REPORTS: which include information about:
- engaged
- not answered
- answered by a fax machine
- answered by an answering machine
- call success statistics
- quantitative results by question and answer
- survey participation
- AUTOMATIC FUNCTIONING: the time that the system will operate is configured by the user, with automatic stopping and restarting of the calling operation, which can be different for each day of the week, for example, Mondays to Fridays: from 8:00 am to 8:00 pm, Saturdays: from 9:00 am to 6:00 pm and never on Sundays.
- TELEPHONE NETWORK CONNECTION: can be directly connected to telephone lines (backbones) or to PABX extensions (in this case the code necessary to get an external line can also be configured).
- CALL ACCOUNTING: can issue call costs (with the totals per campaign), through the (optional) Informatec call accounting system. Informatec Voice Polling works with Windows XP or 2000 providing performance, stability and connectivity with a wide range of platforms.
For further information, please get in touch
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