SERVICES
UPDATES
During the 30 days after Informatec, has issued the invoice, customers who acquire the CALL ACCOUNTING SYSTEM have the guaranteed right to updates.
During the 30 days after Informatec, has issued the invoice, customers who acquire the CALL ACCOUNTING SYSTEM have the guaranteed right to updates.
This update refer to the information contained in the that is: update to the rates, locations, prefixes, etc.
When an update takes place, the call accounting system model does not change, only the version.
Informatec makes new versions available every 40 days, approximately. If you would prefer to receive a CD containing the files, instead of downloading them, just send us a request using this form.
To obtain a counter-password to update your call accounting system, click here and tell us the serial number of your call accounting system. If you don't know where to find the serial number, click here to find out where it is
UPGRADE
Upgrading is necessary when there is a new CALL ACCOUNTING SYSTEM with a new model being sold. At the moment, we are discontinuing the STI Windows 2000 version and trading STI Windows Atenas.
Upgrading is necessary when there is a new CALL ACCOUNTING SYSTEM with a new model being sold. At the moment, we are discontinuing the STI Windows 2000 version and trading STI Windows Atenas.
Discontinuation of a call accounting system does not imply that there will be no more updates. Informatec guarantees that the STI Windows 2000 CALL ACCOUNTING SYSTEM will be updated through to 2009, in accordance with the law.
To ask for a proposal or information on how to obtain an upgrade for your call accounting system, fill in the form below.
EXPANSION
Expansion becomes necessary when it is necessary for the to have its number of extensions increased. For further information, contact out Commercial Department.
TRAINING
Informatec offers Courses on how to use its Products in its Training Center, in São Paulo, which has all the necessary infrastructure for users to best learn how to directly interact with the product in the production environment.
Informatec offers Courses on how to use its Products in its Training Center, in São Paulo, which has all the necessary infrastructure for users to best learn how to directly interact with the product in the production environment.
It is also possible to contract On Site Courses, that is: courses given by our Professional Instructor in the Customer’s environment.
TECHNICAL ASSISTANCE
We have a department which is responsible for receiving equipment, manufactured by Informatec, for repair and problem analysis.
We have a department which is responsible for receiving equipment, manufactured by Informatec, for repair and problem analysis.
Our technical team is equipped with the most modern equipment and installed in our own infrastructure, thus enabling any possible repair work to be carried out quickly.
If you want further information, contact our Technical Assistance Department by phone: (55-11) 3868-6749 or by email tecnica@informatec-sp.com.br.
CONTACT FORM
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