Commercial/Sales

• I want to retail Informatec systems. May I buy them directly from the company?



Yes. To do this, contact us by telephone + 55 11 3868-6700 option 1 or email: vendas@informatec-sp.com.br. Remember that outside Brazil, we only sell voice solutions.





• Is it possible to obtain Informatec Call Accounting software, for use outside Brazil?



No, not at the moment. One of the main differentials of our Call Accounting software is the updating of the Databases with information about the rates charged by the Carriers.

In Brazil, we have this information for all the Carriers, and this Database is updated every 40 days, as are those giving any new city area codes. All of this information is included in the Versions that we make available for our customers to download.





• Will Informatec call accounting systems work in my city / country?



No. Informatec call accounting systems only work in Brazil, due to the shortage of information on local telephone tariffs and the difficulties in keeping them up-to-date. At the present time, we do not have any international partners who could guarantee us the same level of service with respect to updating the information on Rates, Call Accounting Rules, Rate Plans and Area Codes, in such a way that they were quickly incorporated into our software. We are open to business partners who will enable to expand in this way in the future.

Financial

• How do I pay for Informatec products acquired to be sold in my country?



Our preferred method of payment is wire transfer. If you want us to analyze other methods, get in touch with our Commercial Department get in touch with our commercial department by email vendas@informatec-sp.com.br





• How will I pay Informatec when I make purchases?



Our preferred method of payment is wire transfer. If you want us to analyze other methods, get in touch with our Commercial Department get in touch with our commercial department by email vendas@informatec-sp.com.br.

Hotel Solutions

• Can a company in the Hotel segment use the Informatec Hotel Solution as a PMS?



No. The Informatec Hotel Solution does not substitute the hotel management software (PMS), but complements it. Nevertheless, the Informatec Hotel Solution does not require a PMS, and can be used in hotels which do not have any PMS.





• What is the Informatec Hotel Solution?



It is a set of software products manufactured by Informatec, consisting of the "INFORMATEC UNIFIED MESSAGE SYSTEM" and the "INFORMATEC STI WINDOWS ATENAS ONLINE CALL ACCOUNTING SYSTEM" software, which work in an integrated manner, and provide features and resources to be used by guests and administrative personnel at hotels, resorts, flats, lodgings etc.

Amongst the main features provided by the system are:

• automatic answering service
• voicemail
• faxmail
• automatic alarm call
• audio text
• minibar consumption control
• room status
• weather forecast
• enabling and charging for broadband internet
• telephone call accounting (using the INFORMATEC STI WINDOWS ATENAS ONLINE call accounting system )

It can also be integrated with various PMS (hotel management software) such as Micros (Fidelio and Opera), Sihot, CM Soluções, APP Sistemas.

It can be used with all PABX switchboards which can be integrated with an external voicemail system, and accept integration via data networks (TCP/IP), serial cable or DTMF signaling. Depending on the PABX switchboard being used in the hotel, it can also send  commands to, for example, signal via a light on the guest’s handset that there are messages for him.






• What languages are used for the prompts (pre-recorded messages) in the Informatec Hotel Solution?



The Informatec VoiceMail prompts are currently available in five languages:

• Portuguese
• English
• Spanish
• French
• German





• Which languages is the Informatec Hotel Solution available in?



The systems (interface) can currently be displayed in the following languages:

• Portuguese
• English
• Spanish
  





• Which PMS can be integrated with the Informatec Hotel Solution at the present time?



The Informatec Hotel Solution can be integrated with any PMS which has database, serial interface or text file integration. PMS which have already been integrated include:

1. Micros (Fidelio and Opera)
2. CM Soluções (DBF and Oracle)
3. Sihot
4. APP Sistemas

Technical Assistance

• I have a parallel hardware switch and the machine only has a USB input. What should I do?



You can ask our Technical Assistance and / or Commercial Department to change the switch.





• My hardware switch has burnt out. What should I do?



You should send the burnt out hardware switch, together with the invoice, to our Head Office c/o Technical Assistance. When we receive it, we will send you a proposal with the costs of substituting the switch.

Voice Switchboard

• Is there any limit to the number of extensions and the ideal number of Voice Board channels for using the Informatec Voice Switchboard?



The Informatec Unified Messages System permits an unlimited number of mail boxes to be opened, for both voicemail and faxmail. However, there is a limit of 48 voice channels and 12 fax channels that can used simultaneously.





• What is the difference between faxmail and fax server?



Fax Mail only allows faxes to be received in the mail box (with or without subsequent automatic redirectioning of the fax to a standard fax machine or a printer or email). On the other hand, the Fax Server allows faxes to be sent. It is possible to trial both of them in our Test Area.





• What languages are used for the prompts (pre-recorded messages) in the Informatec Voice Mail?



The Informatec VoiceMail prompts are currently available in five languages:

• Portuguese
• English
• Spanish
• French 
• German





• Which Voice / Fax products are available and in which languages?



The systems (interface) can currently be displayed in the following languages:

• Portuguese
• English 
• Spanish